A firm email sent to directvcustomerhelp@directv.com and ellen.filipiak@directv.com regarding a $320 cancellation fee that was being incurred despite their tech testifying that we could not receive a "line of sight" to a satellite from our building. Within 24 hours I got a response saying the fee was waived.
Remarkable considering the extensive and heated phone conversation a day before, which I am still sparing you.
So, if you have DirecTV issues, which I know many of you do after looking around online for a solution, try sending an email to those 2 addresses.
Seriously, I was surprised it was wrapped up and resolved so quickly.
